Winning the Customer: Emotional Intelligence and Customer Service
It is difficult to define what good customer service is from what is not. Thing is, a lot of people in customer service have wrong notions as regards how to deliver such. Are the basics of customer service still applicable in today's business environment? Do we need to re-study these basics to move customer service from good to great? What are the more common mistakes as well as new ones we commit in delivering customer service? In handling difficult customer situations, how much does attitude count as a technique in managing customer stress? These are the questions this module will address, together with tips on how to handle one's own paradigm when difficult situations arise.
- The role of customer service in today's business environment,
- Exceptional customer service and how to measure it,
- Ways to manage expectations of internal and external customers,
- The link of emotional intelligence to customer service,
- Tools to deal with difficult customer scenarios through self-management,
- Personal action plans to improve how you deal with customers.
Slots are limited and on a first come, first served basis.
Php 4,000
ECCP Members
PHP 5,000
Non-Members
How to access the webinar: In a separate email, you will receive the link sent via ZOOM/ECCP.
For inquiries, kindly email kamyr.catapang@eccp.com
